Which departments within the company are integrated within the Order-to-Delivery process ?
1. Sales and marketing department
2. Warehouse and shipping department
Which steps are included in the Order-to-Delivery process ?
Firstly, use the item master data to confirm the information of the customers. Also create the sale order with few clicks.
After that, warehouse can see the order in the sap system. It can show the details such as item order, customer ship to address and more. Click the pick and pack manager to double check the item packaging.
Lastly, they can print the delivery notes and the picking list for the shipment. when the shipment pick up by the carrier, the status will be update and e-mail to the customer with complete checking details.
What factors would you consider when deciding whether ERP is suitable or not for a small business ?
For the small business, cost is one of the main consideration! different system will charge you different price that focus on what you need. Actually, ERP can allows a company to amtomate and integrate the majority of its business processes and share common data and practices across the enterprise. It also allows the same data to be used by multiple functions and business processes , produce and access informetion in a real-time environment. Therefore, ERP is suitable for a small business that the consultant will set the system to fit the company. Just thinking of the cost.
On the other-hands, the company culture , company's future objective are also in our consideration. You need to think if the system easy use or not. Since you need to train their employees to use the system if the system can use easily for efficiency.
You are right that COST is a major factor. You may also add that how well the software fits with existing business processes is also another factor. If it is not very compatible with the way they do things, a large degree of business process reengineering (BPR) is needed, which increases the risk of the project.
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